Terms of Service

These Terms of Service ("Terms") govern your access to and use of Freehold, a managed app deployment platform operated by Freehold ("we," "our," "us"). By creating an account or using the service, you agree to these Terms.

1. The Service

Freehold provides infrastructure for deploying, running, and managing containerised applications. You supply the apps and data; we supply the compute, networking, TLS certificates, and management tooling. Freehold's system places and moves apps across its own infrastructure as needed — you never choose or manage individual servers.

2. Accounts

You must be 18 or older and provide accurate information when registering. You are responsible for all activity under your account. Keep your credentials secure and notify us immediately at hello@haven.roy.it.com if you suspect unauthorised access.

3. Billing and Payment

Usage is metered hourly, based on the compute resources allocated to each running app (CPU, RAM, disk, plus any add-ons such as extra storage). Each app has a hard monthly spend ceiling that it will never exceed. You pay only for the hours an app is actually running — delete or stop an app and billing for it stops. Accrued usage is charged to the payment method on file at the end of each calendar month, or earlier if your outstanding balance reaches a threshold we may set. If a charge fails, apps may be suspended after a 7-day grace period. Because billing is usage-based and already prorated to the hour, there is nothing to refund for "unused time"; refunds for genuine billing errors are issued at our discretion.

4. Acceptable Use

You may use Freehold to deploy lawful applications for personal or commercial purposes. You may not use Freehold to host illegal content, send unsolicited messages, conduct DDoS attacks, or violate the rights of others. See our full Acceptable Use Policy for specifics.

5. Your Data

You own all data, code, and content you deploy through Freehold. We do not access your application data except as necessary to provide the service (e.g. backups, debugging on your request) or as required by law. Cancelling your account will result in deletion of your data within 30 days.

6. Uptime and Service Levels

We aim for high availability but do not guarantee a specific uptime SLA on standard plans. We may perform maintenance with reasonable advance notice. We are not liable for downtime caused by third-party providers, DNS failures, or force majeure events.

7. Termination

You may cancel your account at any time from the dashboard. We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity. Upon termination, your apps will be stopped and your data will be deleted within 30 days.

8. Limitation of Liability

To the maximum extent permitted by law, Freehold's total liability for any claim arising out of or relating to the service is limited to the amounts you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

10. Changes to These Terms

We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which Freehold is registered, without regard to conflict of law principles.

12. Contact

Questions about these Terms? Email us at hello@haven.roy.it.com.